Frequently Asked Questions
How long does shipping take?
All Auva devices ship from our US warehouse. Orders are processed within 1–3 business days and typically arrive within 2–5 business days after that. Shipping is always free in the United States.
How do I use my Auva device?
Every order includes our quick-start Glow Ritual guide. The short version: cleanse your skin, use your device for about 10 minutes, and follow with your usual skincare. Use it 3–5 evenings a week for best results.
When will I see results?
Everyone's skin is different. Many users notice their skin looking more radiant within the first few weeks of consistent use, with the appearance of fine lines and dullness improving over 4–8 weeks. Consistency matters more than intensity.
Is red light therapy safe?
Our devices use gentle, non-UV light at cosmetic intensities and are designed with eye protection in mind. They are cosmetic devices for at-home use. If you are pregnant, photosensitive, or taking medication that increases light sensitivity, please consult your doctor first.
What is the 60-Day Glow Guarantee?
Use your Auva device consistently for up to 60 days. If you don't love your ritual, contact us for a full refund. We keep it that simple.
How do I track my order?
You'll receive a tracking number by email as soon as your order ships. If you have any questions, email us anytime at hello@auvabeauty.com — we answer within 24 hours.
Do the devices need charging?
Yes — all Auva devices are cordless and rechargeable via USB-C. A full charge covers multiple sessions.